unicom-complaints.co.uk

Home About Us Customer Complaints Employee Reviews Termination Fees News Updates Customer Complaints Pre 2018 Contact Us

Unicom, Kinex, Clear Business, Woav, Universal Debt Collection, Insurance Octopus etc etc are all under the Verastar group & share the same directors

November 20 2020

Verastar Group have announced the appointment of a new Chief Executive Officer (CEO) Lee Hull.  In his introductory blog Mr Hill states :-

“The greatest organisations I’ve been part of over the last 20 years genuinely put the customer and the colleague at the heart of everything they do, and that’s my primary focus as CEO of Verastar."

See Mr Lee's full introductory blog HERE 

MARCH 2021 UPDATE

We have spoken with Mr Lee Hull the new CEO of Verastar and followed his progress at Verastar. We believe he is a very genuine and decent person who is keen to make improvements at Verastar and 'get things done.'  We wish him every success and we thank him for listening to our concerns.

Click HERE to see thousands of customer complaints about the Verastar Ltd Group

(Google reviews appear to have deleted all the bad reviews about Kinex / Clear Business / Verastar with no explanation) See HERE

Click HERE to see hundreds of employee complaints and warnings about working for Verastar Ltd 

Click HERE to see when aggrieved Verastar customers made news in the media.

Click HERE  to see customer reviews BEFORE and AFTER they experienced Verastar's business practices 

What started as 5*excellent reviews became 1*BAD after the benefit of experience

 

Unicom-complaints.co.uk

HOME PAGE 

Follow us on Facebook  and Twitter

IMPORTANT PLEASE NOTE  

This web site is NOT owned by Unicom Telecom who changed their name to Verastar Ltd t/a Unicom, Kinex, Clear Business etc in October 2015 a few weeks after Ofcom fined Unicom £200,000 for mis-selling. 

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information help and support to customers of Verastar, Unicom, Kinex,  Titan Telecom,  Woav,  Clear Business, Inspire Payments Ltd, Universal Debt Collection etc who have followed the company's complaints procedure but failed to find a resolution.   

If you are here by mistake and wish to contact any of the Verastar Ltd companies details can be found on Verastar's own web site 'verastar.co.uk'  

 

Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak to the Competition & Marketing Authority (CMA)

https://www.coronavirus-business-complaint.service.gov.uk/

 

CUSTOMER REVIEWS OF THE WEEK ABOUT THE VERASTAR GROUP

Unicom / Verastar

“Unicom? More like UniCON!”

Click on image to enlarge Unicom review

Kinex / Verastar

The worst money-grabbing dishonest company I have ever dealt with 

 Click on image to enlarge Kinex Review

Clear Business / Verastar

“12 Days with no business broadband”

 Click on image to enlarge Clear Business Review

 

EMPLOYEE REVIEWS OF THE WEEK ABOUT WORKING FOR THE VERASTAR GROUP

Working for Verastar Review now deleted / removed from Trustpilot

“I am an employee of many years” “Do not be fooled by the good reviews”

Click on image to enlarge Verastar employee Review

Working for Verastar

Protect yourself and your business

 

Click on image to enlarge Verastar employee Review

Working for Verastar

"Wish I could give 0 stars"

Click on image to enlarge Verastar employee Review

 

 

Click HERE  to see customer reviews BEFORE and AFTER they experienced Verastar's business practices 

What started as 5*excellent Trustpilot reviews became 1*BAD reviews after the customer's benefit of experience

February 2 2021  How things changed for  Catya Reid  with the benefit of experience of Verastar's business practices.

Click on image to enlarge before and asfter review

-----------------------------------------------------------------------------------

HOW TO COMPLAIN TO OFCOM

If you believe you were mis-sold a service but are unable to resolve your dispute with the company's complaints procedure, you can complain to Ofcom via this link   https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

 

It would appear that Verastar have now appointed Credit Style Ltd and UK Search to collect historic termination fees but we believe that some of these demands may be disputable and defensible in court if customers had closed down their businesses and ceased to trade

Verastar’s own Terms and Conditions Clause 13.2 C states “You may terminate the Contract:” “if you cease business;” 

https://switchingon.com/wp-content/uploads/2019/08/Unicom-Combined-Telecoms-terms-and-conditions_June-19-1.pdf

If you have received notices from Credit Style or UK Search with threats of legal action please take immediate legal advice and contact us for more information

Verastar includes Unicom, Clear Business, Kinex, Woav, Universal Debt Collection etc etc

 

The Consumer Council for Water (CCW) deal with water and sewerage complaints for England and Wales  www.ccwater.org.uk

In February 2020 CCW announced that 'Clear Business Water and Water Plus remained among the worst performers’

For business customers' complaints - click on this link HERE 

 

NEWS UPDATE APRIL 2020 

Following customer complaints, the  Scottish Public Services Ombudsman (SPSO) have again Investigated Clear Business / Verastar

The SPSO Investigation Officer has made the following statement:-

“I have decided to issue a public report on Mr C's complaint because the failings identified in CBW's [Clear Business Water’s] handling of the case represented both a significant injustice to Mr C and are a matter of public interest.”

Click below to see summary of the Investigation report

   Clear Business / Verastar also trade under the brand names of Clear Business Water, Kinex, Unicom, Woav, Universal Debt Collection, Sinq Power etc etc

 

We have heard from many Unicom / Kinex / Clear Business / Verastar Ltd customers who have received genuine Court Claim Forms from 'Direct Collection Bailiffs Ltd (DCBL) @DCBL_UK  to collect historic termination fees on behalf of Verastar Ltd 

(DCBL is featured in the Channel 5 TV series Can’t Pay? We’ll Take It Away!)

Examples of what customers have experienced since Unicom / Verastar enlisted Direct Collections Bailiffs to collect historic termination fees on Verastar's behalf.

Click on images below to enlarge

 

Verastar Ltd were originally known as Universal Utilities t/a Unicom but they changed their name to Verastar a few weeks after Ofcom fined them £200,000 for miss-selling.  They now have multiple trading names and have had multiple associated companies

Verastaruk Switchingon.com Synotio Business Communications
Kinex Economy Gas Titan Telecom
Unicom Crown Telecom Elite Calls
Clear Business Business Comms Solutions Sunstone
Clear Business Water The Insurance Octopus Optimum Calls
Universal Debt Collection The Media Octopus Aquaflow
Woav OVO Energy’s commercial customers Premier Calls
Sinq Power Aimera Little N Large insurance
118777 Aurora Telecom  

 

NEWS UPDATE 10 DECEMBER 2019

A recent legal challenge has proven a Verastar employee was sporadically paid less than minimum wage, illegally opted out of a statutory pension scheme and arbitrarily fined for events outside of their control. If you work or have worked for Verastar and if you feel you have been similarly affected please contact  alex@avplaw.co.uk  or visit  http://avplaw.co.uk

-----------------------------------------------------------------------------

Click HERE for information about parliamentary debate raised by John Healey MP  to tell the story of his 70-year-old constituent who  was left with a £3,500 bill from Unicom / Verastar Ltd 

Click HERE for several links to online blogs about Unicom / Verastar Ltd

 

Kinex / Verastar Reviews   

 It is up to consumers to decide which review site they think Kinex / Verastar has the more realistic rating scores and reviews

Reviews .co .uk  
  • Kinex / Verastar has a rating score of BAD on reviews.co.uk and is recommended only by 2%

 

Click to enlarge

Google Reviews 
  • Kinex / Verastar has a rating score of BAD on Google reviews and scores 1.4 out of 5

(Google Reviews appear to have deleted most reviews about Kinex / Verastar with no explanation)

 

Click to enlarge

Trustpilot Reviews
  • Kinex / Verastar subscribes to the Trustpilot paid business services
  • Kinex / Verastar 'regularly asks their customers for reviews'
  • Kinex / Verastar 'sometimes offers incentives to its customers to leave reviews on Trustpilot'
  • Trustpilot have removed 85 negative reviews about Kinex in the last 12 months (Jan 7 2020)
  • Trustpilot have removed 0 (zero) positive reviews about Kinex in the last 12 months
  • Verastar Ltd and Trustpilot are both owned by the same company Vitruvian Partners 
  • Kinex / Verastar has a rating score of GREAT on Trustpilot and scores 4 out of 5

Click to enlarge

 

Can you trust Trustpilot? – 9 million reviews studied. 

‘I studied 9 million reviews left for 198,000 businesses on the Trustpilot UK website to reveal how companies deceive consumers by manipulating their reviews on Trustpilot.’

  Click HERE to see study by Richman SEO Training

Disclaimer: These are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.   

--------------------------------------------------------------------------------------------

WHY HAVE GOOGLE REVIEWS DELETED 100s OF BAD REVIEWS ABOUT KINEX, CLEAR BUSINESS & UNICOM?

Online Complaints in MARCH 2021
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I DON’T WANT IT”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “God Awful Company”
Employee complaint about working for Verastar  "Soul draining. Venomous management. Overall toxic place!"
Complaint about Verastar Ltd /  Unicom on Google “Absolutely appalling service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Worst Buisness I ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “I'm really not happy!”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Thieves at it again”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Worst Telephone Company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Business internet. Terrible”
Complaint about Verastar Ltd /  Unicom on Google  “Extremely poor service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Arrogant Aggressive Behaviour”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Stay away”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Absolutely appalling”
Complaint about Verastar Ltd /  Clear Business on Reviews.io “beware this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Stay away from this company”
Complaint about Verastar Ltd /  Kinex on Google  “Awful company”
Complaint about Verastar / Clear Business on Reviews.io  “Avoid like the plague”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “nightmare of a company to deal with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is a bunch of con men”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “RATE ZERO IF I COULD”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst business i have ever had to deal with!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Have been overpaying and they won’t refund”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “don't go this company”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Absolutely awful customer service”
Complaint about Verastar Ltd /  Kinex on Google “HAVE A LOOK AT THERE REVIEWS”
Complaint about Verastar Ltd /  Clear Business on Google  “Complete rip off”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “worst customer service I have ever had”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “KINEX ROBBERY”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “dreadful lot”
Complaint about Verastar Ltd /  Unicom on Google  “Avoid at all costs”
Complaint about Verastar / Unicom on Reviews.io  “This is a dreadful company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Avoid this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Buyer Beware”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “CHECK YOUR BILLS”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely day light robbery!!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unethical Unicom”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Pathetic conmen”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Termination fee is crazy”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “AVOID, AVOID, AVOID”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Unwanted sales call”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “they mis sell contracts”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Horrible people”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “bad customer service”
Complaint about Verastar Ltd /  Kinex on Google Terrible service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “No response to complaints after FOUR MONTHS”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Beware of this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Absolutely terrible company”
Complaint about Verastar Ltd /  Unicom on Google  “I’m getting debt letters” “I have never even used Unicom!!
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Do not use company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Kinex Have NO interest in their customers”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I will be calling back to make a formal complaint”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company bullies you”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Clear Business have been harassing my family”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Would give zero stars if I could”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Very bad”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Very cunning company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I made a complaint a few days ago”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This is the worst company I ever seen”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “It is a terrible company”
Complaint about Verastar Ltd  on Google “Fraudulent company. Do not use!”
Complaint about Verastar Ltd /  Kinex on Who-Calls.Me.UK  “This is KINEX. Please stay away from them” 
Complaint about Verastar Ltd /  Kinex on Trustpilot “Consider someone else for your broadband”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “VERY DISAPPOINTED WITH MY TREATMENT”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Totally inadequate Response”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Do not use this company”
Online Complaints in FEBRUARY 2021
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Do not use this company!!!”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Bad service, invoices not clear”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “They charged me money even in lockeddown”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Very bad customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Can departments not communicate!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Awful company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I'm one that's less than impressed”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “DISHONEST AND a SHAMBLES”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “An awful experience”
Complaint about Verastar Ltd /  Unicom on Revies.io  “One star is too much for this awful company”
Complaint about Verastar Ltd /  Unicom on Revies.io  “Gross incompetence”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Extremely difficult to deal with”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Our Church is having a terrible time”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Beware, these guys will take your money and not provide any services”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Avoid Clear Business!”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “I’m absolutely shocked from this company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Terrible service, terrible customer service, terrible experience”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Do not use this company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “service are just the worst one ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Shop closed due to covid, bills tripled and money taken from my account”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Avoid at all cost”
Complaint about Verastar Ltd /  Clear Business on Reviews.io “Can never get through on the phone”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “This company is the worst”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “bad customer service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Total disgrace to industry”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Unbelievable customer service very bad”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Rip off incompetence!!”
Employee review about working at Verastar on Glassdoor  "I wouldn’t recommend working at Verastar"
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “The worst customer service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “UNICROOKS”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I have completely lost patience”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Would give zero stars if i could”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Be careful with these guys are very sly”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Very unhelpful customer service team”
Complaint about Verastar Ltd /  Unicom on Google “AVOID AT ALL COST, YOU WILL REGRET IT”
Complaint about Verastar Ltd /  Clear Business on Google  “Worst company in existence”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Do not recommend this company!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “INCORRECT AND INACCURATE”
Complaint about Verastar Ltd /  Kinex on Google “Worst possible provider to go with”
Complaint about Verastar Ltd /  Clear Business on Reviews.io “Don’t even think to join with them”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Disgraceful company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst company I have ever dealt with”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “12 Days with no business broadband”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Bad experience since day one”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “VERY ANGRY CUSTOMER!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “really bad service too much money”
Complaint about Verastar Ltd /  Kinex on Trustpilot “One of the worst company I ever known”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unicom? More like UniCON!”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Not great service”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Zero stars”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “despicable tactics”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “NO STAR AT ALL. WOSRT COMPANY TO ENCONTER”
Complaint about Verastar Ltd /  Unicom on Google  “DO NOT USE”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Clear Business - what a joke”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “8 days without any business broadband or landline services”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “I've had loads of problems”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Do not consider signing up to!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Horrible! Terrible at solving issues”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Absolutely awful company”
Complaint about Verastar Ltd /  Kinex on Twitter “Useless, incompetent and hopeless”
Complaint about Verastar Ltd /  Kinex on Twitter  “Today was going well until I called customer services at Kinex @verastaruk”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Avoid”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “PRICE GOUGERS Be very careful of Unicom”
Complaint about Verastar Ltd /  Clear Business on Reviews .io  “The worse company I ever met”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “the worse ever”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “It is not possible to rate 0”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “i had an issue with broadband from Saturday”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Unprofessional, greedy, rip off merchants”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “false promises, once you’ve joined them”
Complaint about Verastar Ltd /  Unicom on Trustpilot “Give an immensely wide berth Absolutely abysmal company to deal with”
Complaint about Verastar Ltd /  Clear Business on Google  “PLEASE BE VERY VERY CAREFUL BEFORE ENTERING INTO A CONTRACT WITH THIS COMPANY!”
Employee review about working for Verastar on Indeed  “promotes misinformation as fact and treats customers horrendously”
Complaint about Verastar Ltd /  Clear Business on Google  “The awards section makes me laugh”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Never a customer but continue to harrass for money”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “very poor service”
Online Complaints in JANUARY 2021
Complaint about Verastar Ltd /  Kinex on Trustpilot  “More like ‘kinhell” “appalling and the lies non stop”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “The worst money-grabbing dishonest company I have ever dealt with”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “THIS GETTING TO BE A FARCE”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Truly one of the most abysmal telecommunications companies”
Employee complaint about working for Verastar Ltd /  Unicom on Glassdoor  "TERRIBLE CUSTOMER SERVICE"
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Disgusting, blood sucking, get a life Including the staff”
Complaint about Verastar Ltd on Google  “ruins me out of nearly 2000 pounds”
Complaint about Verastar Ltd /  Kinex on Trustpilot “AVOID”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Here we go again - promises, promises!”
Employee review about working for Verastar on Glass door   "It's a job"
Complaint about Verastar Ltd /  Kinex on Google  “PLEASE DON'T USE THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “A Clear SHAMBLES of a Business”
Complaint about Verastar Ltd /  Kinex on Trustpilot “I will not be renewing with them again”
Complaint about Verastar Ltd /  Clear Business on Google “I was conned into signing up with the company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “don’t recommend to any one”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Truly an awful company to deal with”
Complaint about Verastar Ltd /  Unicom on Google  “DO NOT JOIN THIS COMPANY”
Complaint about Verastar Ltd /  Clear Business on Review.io  “Is a NONO from me!!!!”
Complaint about Verastar Ltd /  Clear Business on Review.io  “don’t fall for there fake charm and false offers”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Confusing and excessive termination charges”
Complaint about Verastar Ltd /  Kinex on Google  “Lots of false promises”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Awful experience”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Its really disappointed”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex Energy Customer Service is WORSE THAN APPALLING!!”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Shocking service”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolutely shocking company”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Save yourself a lot of hassle and go elsewhere”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “STAY AWAY FROM THESE THIEVES”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Cow-boy sales practice and poor service ... Stay away”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Shocking company to deal with”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “avoid this company”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “AVOID Really poor company. Avoid at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Should be renamed 'kins**t'!!!”
Complaint about Verastar Ltd /  Clear Business on Google  “Complete Rip off merchants”
Complaint about Verastar Ltd /  Clear Business on Reviews.io  “Was miss sold internet and phone line”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid this company at all costs”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Absolute sham of a company”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “worst company ever!!!!!”  Review removed / deleted by Trustpilot
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Avoid these people like the plague”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “be warned”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Stay away, scammers and a terrible service”
Employee complaint about working for Verastar Ltd /  Kinex on Trustpilot  Review now deleted / removed from Trustpilot  "I am an employee for many years" "Do not be fooled by the good reviews"
Employee review about working for Kinex / Verastar "Awful"
Employee complaint about working for Verastar Ltd /  Kinex on Glassdoor  "Don't stay more than needed"
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Be aware!!! Do not ever use clear business”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “This company is awful”
Complaint about Verastar Ltd /  Clear Business on Trustpilot “Absolutely shambolic service”
Complaint about Verastar Ltd /  Kinex on Trustpilot “Kinex electricity only 2.9% Renewable”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Avoid at all costs”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Should be avoided at all costs”
Complaint about Verastar Ltd /  Kinex on Trustpilot “from experience I would not touch this company with a barge pole”
Complaint about Verastar Ltd /  Unicom on Trustpilot  “Disappointing so far!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “I recently sold my business”
Complaint about Verastar Ltd /  Clear Business on Trustpilot   “Incompetent company...do not use”
Complaint about Verastar Ltd /  Kinex on Trustpilot   “Poor customer service - harassing calls for payments which aren’t owed”
Complaint about Verastar Ltd /  Kinex on Google “Absolute scumbags”
Complaint about Verastar Ltd /  Kinex on Google “can't wait to get out of contract” 
Complaint about Verastar Ltd /  Kinex on Trustpilot “EXCESSIVE AND FIXED TERMINATION FEES”
This bad review about Clear Business / Verastar was removed / deleted by Trustpilot after Clear Business reported the review  Removed review
This bad review about Kinex / Verastar was removed / deleted by Trustpilot after Kinex reported the review  Removed review
This bad review about Unicom / Verastar was removed / deleted by Trustpilot after Unicom reported the review  Removed review
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Never use this company. Absolute scumbags.”
Complaint about Verastar Ltd /  Kinex on Trustpilot  “Horrible people to deal with!!!!Stay away!!!!!!”
Complaint about Verastar Ltd /  Clear Business on Trustpilot  “Only deal with this outfit if you are happy with poor customer service”
 

 Click HERE to see further large number of online complaints and postings about Verastar Ltd, Unicom, Kinex, Woav, Clear Business, Universal Debt Collection  etc. etc.

------------------------------------------------------------------------------------------------------------

Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Unicom, Kinex, Woav, Titan Telecom, Clear Business Telecom / Energy / Water etc. etc  Click HERE to see level of complaints about companies under the Verastar Ltd umbrella.  

The purpose of this website is to try to bring together people who are having problems with these companies and we also try to provide information that might be useful to customers having problems.

Emails we receive from customers of Verastar / Unicom / Kinex / Titan / Woav / Clear Business etc will not be published on this site but any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav / Clear Business or any other associated companies will be published on this page and the NEWS UPDATE page.  (We have received emails / letters from a director of Verastar Ltd raising his concerns about the contents of this web site and we will publish more details in the near future.)

----------------------------------------------------------------------------------------------------------------------------------

We have heard from former Unicom / Verastar customers who owned Company Limited businesses but closed down their business.  They were informed by Verastar / Unicom that in order for termination fees to be waived after they ceased to trade, they would first need to apply to Companies House to have their businesses struck off from the Companies House register.  However, customers then found that as soon as they applied to have their company struck off, Verastar / Unicom raised an objection with Companies House and the voluntary strike off was suspended.  Unicom then continued to follow their normal debt collection procedures for collection of termination fees from the customer with threats of legal action.  If any readers are experiencing this problem, you might find some useful information in this diary blog set up by a former Unicom customer to try and help people who were faced with this situation https://sites.google.com/site/unicomterminationfees/home

------------------------------------------------------------------------------------------------------------------------------------------

We have heard from many people who cancelled their contracts with Verastar / Unicom / Kinex etc for various reasons such as selling or closing down their businesses or because they allegedly were not provided with the services and prices they were promised.  Unicom then applied demands for early termination fees amounting to three and four figure sums. We have heard from many people have felt harassed and intimidated by Unicom's debt collection practices and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account. 

-------------------------------------------------------------------------------------------------------

Click HERE HERE & HERE to see a few examples of the threatening letters that Verastar send to their customers for collection of termination fees

January 2017 We would like to hear from Verastar customers who may have recently received a letter from 'Universal Debt Collection' similar to the letter below.  

It is worth noting here that Universal Debt Collection  is NOT an external licensed debt collection agency.  It is simply the name that Verastar Ltd have given to their own in-house Credit Control Department to collect debts from companies under their own Verastar Ltd umbrella. Universal Debt Collection is NOT licensed to collect debts AS a debt collector.   Readers who have received letters from 'Universal Debt Collection' might be interested to read about Npower, Wonga and some banks who were investigated for sending letters to their customers from fake debt collection agencies and from fake law firms. Click on the links for more information NPOWER / WONGA /  BANKS  

We have heard from many Verastar Ltd / Unicom customers who have received documents from Verastar / Unicom  that are almost identical to Court Claim Forms / Summons but if there is no Court Stamp, Claim No, Issue Date or Court Address then it is NOT a genuine Court Summons.  In addition, a genuine Court Claim Form would be sent by the Courts, not the company and would contain guidance notes and other forms including a defence form.  Click on the image to see an example of an imitation 'Court Claim Form / Summons' sent by Verastar Ltd to their customers for collection of termination fees.  This CAB link HERE explains court procedure and states "If the court's official stamp isn't on the claim form, the person you owe money to might be trying to get you to pay them back by pretending to send you court papers.  This could count as harassment by your creditor and might be against the law. You should get advice about what to do.'  

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

-------------------------------------------------------------------------------------------------------

We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

-----------------------------------------------------------------------------------------

HOW TO COMPLAIN

If you believe you were mis-sold a service but are unable to resolve your dispute with the Verastar complaints procedure, you can complain to Ofcom via this link  https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission

Why it pays to complain via Twitter  http://www.bbc.co.uk/news/business-27381699

Sick of nuisance calls? Report them to the ICO  https://ico.org.uk/concerns/marketing/

How one man took matters into his own hands to stop unwanted cold sales calls  http://www.saynotocoldcalls.com/index.html

-----------------------------------------------------------------------------------------

Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.