unicom-complaints.co.uk

Please Note - this site (unicom-complaints.co.uk) is not maintained by Unicom Telecom who are also known as Universal Utilities and Switchingon.  For details of how to make a complaint direct to Unicom Telecom, please visit Unicom's MAIN web site at switchingon.com  OR  visit Unicom's NEW 'complaints and reviews' web site at unicom-complaints.COM

 

Home About Us Links News Ofcom Rulings

The purpose of this website is to try and bring together the large numbers of people having problems with

Unicom Telecom / Universal Utilities / Switchingon

Our aim is to bring people together and to bring Unicom Telecom to the attention of the various authorities by presenting them with a large number of written complaints from consumers who believe that Unicom's Terms and Conditions, code of practice for sales and their debt collection strategies are unfair.  

We won't be publishing any complaints we receive online and any emails we receive will only be available for the authorities such as Ofcom, Ombudsman Services, Trading Standards etc.  Any communications we might receive from Unicom Telecom / Universal Utilities / Switchingon about this web page will be published online in the News Page

Please send your Unicom Telecom / Universal Utilities experiences to contact@unicom-complaints.co.uk

We would also like to hear from former Unicom Telecom / Universal Utilities staff who left because they disagreed with their business practices.

http://www.glassdoor.co.uk/Reviews/Unicom-Reviews-E241331.htm         http://www.indeed.com/cmp/Unicom/reviews

Click on links to view a vast collection of links to complaints, comments, reports and reviews about Unicom Telecom / Universal Utilities

 It has to be noted that a large number of comments have been deleted or edited from the various Internet forums and a number of web sites and Face Book pages have been removed after intervention from Unicom Telecom / Universal Utilities  This makes it impossible for potential customers to make an informed decision when much of the information is no longer available. (A number of comments were deleted from the Review Centre in the Week Ending 25th October)  Further comments 'edited and deleted' on the MSE Forum 16th Dec 2014 & 5th January 2015

It speaks volumes that one particular thread entitled ‘Can Unicom charge me cancellation fees’ Money Saving Expert has been viewed over an astonishing 71,000 (SEVENTY ONE THOUSAND)  times to date (21st January 2015) and rises daily.  

 We have set up a 'support group' where people having problems with Unicom Telecom / Universal Utilities can contact others to share experiences and help and support each other. We also try to offer guidance of Ofcom's General Conditions using our own personal experience and the knowledge from our research.  We do all this voluntarily.

Please send your Unicom Telecom / Universal Utilities experiences to

contact@unicom-complaints.co.uk

NEWS AND PROGRESS UPDATES

Unicom have issued a press release referring to the results of their Trustpilot review site with high positive ratings for customer service.  Interestingly, Truspilot has partnered with Unicom and the Trustpilot review site is funded by Unicom

 However, the Unicom ratings depend on which review site consumers choose to believe

The Unicom review site hosted by Review Centre is NOT in partnership and is NOT funded by Unicom and rates Unicom with a positive score of only 12% http://www.reviewcentre.com/reviews140628.html

The Unicom review site hosted by Trustpilot IS in partnership and IS funded by Unicom and rates Unicom with a positive score of 88% https://www.trustpilot.co.uk/review/switchingon.com

Typing 'Unicom Complaints' into any search engine will reveal the more believable review site

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John Healey MP raised an adjournment debate in Parliament about Unicom Telecom on Wed 26th Nov 2014  naming them as a ‘shameful company that was ripping off an elderly vulnerable constituent for £3,500 in termination fees’.  Mr Healey also criticised the Ombudsman Services for failing to protect his constituent.  Mr Jones had battled with Unicom for two and a half years but within 48 hours of this matter being raised in Parliament, Unicom had released the customer from the contract and waived all the termination fees. Details can be seen by clicking on this link http://www.johnhealeymp.co.uk/news/December/telecoms-bill-dropped-after-john-s-debate-over-shameful-mis-selling/

 

OFCOM UK OPENS INVESTIGATION INTO UNICOM'S SALES & MARKETING TACTICS ON 24th MARCH 2014

RESULTS OF THE OFCOM INVESTIGATION ARE EXPECTED TO BE RELEASED IN FEBRUARY 2015

http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_01125/

http://www.ispreview.co.uk/index.php/2014/03/ofcom-uk-opens-investigation-unicoms-contract-terms.html

THE ADVICE FROM OFCOM IS AS FOLLOWS

Ofcom suggests that all consumers/businesses that have experienced problems with their communications provider call our contact centre and make a

 formal record of their complaint. Our contact centre advisors can also provide specific advice on the appropriate next steps. The relevant numbers are

 0300 123 3333 or 020 7981 3040 and we are open Monday to Friday from 9.00am to 5.00pm.

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UNICOM TELECOM HAS BEEN FEATURED ON RADIO 4 IN THE 'YOU & YOURS' CONSUMER PROGRAMME FIVE  TIMES TO DATE

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UNICOM TELECOM WAS FEATURED ON BBC 1 'RIP-OFF BRITAIN' WEDNESDAY 1ST OCTOBER 2014

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ARE YOU PESTERED WITH UNWANTED COLD SALES CALLS?

How one man took matters into his own hands to stop unwanted cold sales calls and successfully sued several companies for damages amounting to thousands of pounds

http://www.saynotocoldcalls.com/index.html  

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Home improvement company receives £50,000 fine for hundreds of unlawful calls

http://ico.org.uk/news/latest_news/2014/home-improvement-company-receives-50000-fine-for-hundreds-of-unlawful-calls-03042014