unicom-complaints.co.uk

 

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IMPORTANT PLEASE NOTE  This web site is NOT owned by Unicom Telecom who renamed to Verastar Ltd / Kinex in October 2015 soon after Ofcom fined Unicom £200,000 for mis-selling.  If you are here by mistake and wish to contact Unicom Telecom or Kinex, please visit their web sites at 'switchingon.com' or 'kinex.co.uk'

This web site (unicom-complaints.co.uk) was set up by former Unicom customers to provide information, help and support to customers of Unicom / Verastar / Kinex / Titan Telecom etc who have followed the company's complaints procedure but failed to find a resolution.

Do not confuse this site (unicom-complaints.co.uk) with the dot com version which belongs to Unicom / Verastar Ltd / Kinex  and was set up by Unicom soon after this web site was launched.  

Do you have you a story to tell?  We might be able to help. Please contact us at contact@unicom-complaints.co.uk (Only bona fide complainants please) 

 

News Update 1 June 2016  Unicom upset Tommy Cannon from Cannon & Ball fame. Click HERE and HERE

News Update 12 May 2016   Unicom were mentioned in the latest issue of PRIVATE EYE magazine on 11 May 2016 and previously on 1 April 2016

Click HERE for more news updates about Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav Telecom etc 

Other brand names under the Verastar / Unicom umbrella include Unicom Telecom / Kinex / Titan Telecom / Marble Telecom / Business Comms Solutions / Advantage Telecom / Crown Telecom / Optimum Calls  / Premier Calls / Talk Plus Telecom / Elite Calls / Sunstone / 118 777 / Universal Debt Collection /  Clear Business Water / Economy Gas / Woav Telecom

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Soon after the Ofcom fine of £200,000 for mis-selling, Universal Utilities T/A Unicom registered a change of name at Company House in October 2015 and they are now known as Verastar Ltd T/A Kinex  Complaints about Kinex can already being seen HERE 

The purpose of this website is to try to bring together people who are having problems with these companies and try to bring them to the attention of the various authorities.  We also try to provide information that might be useful to customers having problems.  

The level of complaints about Unicom and their associated companies Verastar Ltd / Kinex / Titan Telecom /  Universal Debt Collection / Universal Utilities Ltd etc can be seen by clicking HERE but note that many reviews and comments have been deleted after intervention by Unicom.

Examples of recent complaint reviews on review sites

The reviewer who posted on Review Centre describes Unicom as WORSE THAN YOUR WORST NIGHTMARE 

The reviewer who posted on Trustpilot about KINEX had his review deleted

The reviewer who posted on Trustpilot describes Titan Telecom as THE WORST COMPANY I HAVE COME ACROSS  

It is noted that by hovering the cursor over the 'Verified Order' notice in the Trustpilot reviews, that only the positive reviewers were 'invited by Unicom to write the review'.  Non of the negative reviewers appear to have been 'invited' and they posted their reviews under their own initiative.  It is also noted that on 26 June 2016, only positive Trustpilot reviews were published on Unicom's own switchingon.com review page.

We would like to hear about your experiences with Verastar Ltd / Unicom / Kinex / Titan Telecom / Woav  etc etc both as a customer or employee and we might be able to help.  We do not publish emails we receive from customers and staff and they are only available for the various authorities.  Please contact us at contact@unicom-complaints.co.uk

Any correspondence we receive from Verastar Ltd / Unicom / Kinex / Titan / Woav or any other associated companies will be published on this page and the NEWS UPDATE page.

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We have heard from many people who have felt harassed and intimidated by Unicom's debt collection practices for collection of disputed termination fees and who have endured months / years of harassing phone calls, multiple letters with threats of legal action if termination fees are not paid by continuously revised dates, threats of involving the bailiffs, threats of trashing the customers credit ratings and state that credit will be difficult to obtain, threats of having to pay court costs, threats of an attachment of earnings order, threats of a charging order on the sale of property, threats of permanent loss of customer’s business telephone numbers, threats of third party debt order to freeze bank account and if customers express their intention of filing a defence at court, Unicom threaten to 'apply to have it struck out'

Many customers have received copies of Court Claim Forms that resemble Court Summons and include a Court Fee of £80 but if there is no Court Stamp, Claim No. Issue Date or Court Address then it is not a genuine Court Summons.  Click HERE to see example.  In addition, the signature on this Claim Form from Unicom above 'Claimant's Solicitor' is not that of a qualified solicitor.

Customers have also received a letter headed 'CLAIM FORM SUBMITTED FOR ISSUE' and an example can be seen HERE.  To our knowledge, Unicom have never progressed any of their threats.

It is worth noting here that Universal Debt Collection is simply the name that Unicom have given to their own in-house Credit Control Department.  It is not an external independent debt collection agency and it is not licenced to collect debts as a debt collector.

To our knowledge, Unicom have never listed an application at court for collection of termination fees - ever.  They have only ever threatened to making people's life a misery in the process.  (We have heard about customers receiving copies of unofficial Court Claim Forms for up to eight years after Unicom first claimed termination fees and this Youtube video HERE will be of interest to readers who have received copies of Court Claim Forms / Summons from  Verastar / Unicom / Kinex / Titan Telecom etc.  (This video was removed from You Tube around 10 May 2016)

Click HERE for more information about termination fees and the debt collection practices of Verastar / Unicom / Kinex / Titan Telecom etc

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It is noted that many negative reviews about Verastar / Unicom / Kinex / Titan Telecom etc are deleted from review sites after intervention from Unicom and details can be seen HEREThe number of deleted reviews and postings are listed HERE  and are highlighted 'Review Removed'.

It is noted that by hovering the cursor over the 'Verified Order' notice in the Trustpilot reviews, that only the positive reviewers were 'invited by Unicom to write the review'.  Non of the negative reviewers appear to have been 'invited' and they posted their reviews under their own initiative.  

Rating Score Comparisons

23 March 2016. The rating score for Unicom on Trustpilot  is 7.9 out of 10 but the rating score on Review Centre is 1.4 out of 5.

9 April 2016  The rating score for Titan Telecom on Trustpilot is 7.9 out of 10 but the rating score on Review Centre is 1.7 out of 5. 

9 April 2016  The rating score for Kinex on Trustpilot is 6 out of 10 but the rating score on Review Centre is 1.5 out of 5.

9 April 2016 the rating score for Optimum Calls on Trustpilot is 6.1 out of 10 but the rating score on Review Centre is 1.1 out of 5

By comparing the ratings scores of the two review sites of companies under the Verastar Ltd umbrella, a discrepancy becomes apparent.  (It is interesting that Unicom, Titan Telecom and Kinex all subscribe to Trustpilot's paid business service)  It is also interesting that Verastar Ltd, Unicom, Kinex, Titan Telecom, Optimum Calls  and Trustpilot are all owned by the same private equity company Vitruvian Partners.

Equally interesting is how TRUSTPILOT market their services. ‘DROWN OUT THE BAD PRESS AND POOR REVIEWS OF THE PAST’.  

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Recently removed reviews  about Verastar Ltd, Unicom, Kinex, Titan Telecom etc. are listed below

23 June 2016    Review about Kinex removed from Trustpilot review Site

22 June 2016    Review about Unicom received by Review Centre but not published

10 June 2016    Review about Titan Telecom removed from Trustpilot review Site

22 May 2016    Review about Unicom received by Review Centre but not published

18 May 2016    Review about Unicom received by Review Centre but not published

16 May 2016    Review about Kinex removed from Trustpilot review Site

19 April 2016 Review about Unicom removed from Trustpilot review site

8 April 2016    Review about Unicom removed from Trustpilot review site

1 April 2016    Review about Unicom removed from Trustpilot review site

30 March 2016    Review about Unicom received by Review Centre but not published

29 March 2016    Review about Kinex removed from Trustpilot review site

14 March 2016    Review about Unicom removed from Trustpilot review site

11 March 2016   Review about Kinex removed from Trustpilot review site

11 March 2016   Review about Unicom removed from Trustpilot review site

10 March 2016   Review about Kinex removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

4 March 2016     Review about Unicom removed from the Trustpilot review site

29 Feb 2016    Review about Kinex removed from the Trustpilot review site

24 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Unicom removed from the Trustpilot review site

19 Feb 2016    Review about Titan Telecom removed from the Trustpilot review site

10 Feb 2016    Three reviews about  Titan removed deleted from the Trustpilot review site

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If you have paid a termination fee that you believe was unfair, if you are being harassed for payment of disputed termination fees,  if you are receiving unwanted sales calls, if you are employed by Verastar Ltd / Unicom / Kinex / Titan Telecom etc but disagree with their business practices, we would like to hear from you.  Please contact us at contact@unicom-complaints.co.uk

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We have set up a 'support group' where people having problems with Verastar / Unicom / Kinex / Titan Telecom can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like details of how to join our group. 

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If you believe you were mis-sold a service, you can complain to Ofcom via this link HERE

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ARE YOU PESTERED WITH UNWANTED COLD SALES CALLS?

How one man took matters into his own hands to stop unwanted cold sales calls and successfully sued several companies for damages. http://www.saynotocoldcalls.com/index.html

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Disclaimer:  Any suggestions given on this site are our opinions and not a substitute for legal advice from a solicitor or an organization like Citizens Advice.