unicom-complaints.co.uk

IMPORTANT - PLEASE NOTE  This web site is not a Verastar Ltd / Unicom company site.  It is not owned or maintained by Universal Utilities Ltd t/a  Unicom or Verastar Ltd t/a Kinex  

This site is only for people who have already complained to Universal Utilities Ltd, Unicom, Verastar Ltd, Kinex, Titan Telecom and other brands under the Verastar Ltd umbrella but have not been satisfied with the outcome.  We always advise that you use the company complaint process first.

If you are here by mistake please don't email us - below are details of how to contact Universal Utilities Ltd t/a Unicom or Verastar Ltd t/a Kinex.  Please visit their main web sites at switchingon.com - verastar.co.uk - kinex.co.uk

Do you have you a story to tell?  We might be able to help. Please contact us at contact@unicom-complaints.co.uk  (Only bona fide complainants please)   

 

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NEWS UPDATES February 2016

A former Unicom customer has created a detailed blog named 'Unicom Dispute - My Story' to describe the experiences he had with Unicom after he closed down his business.  Click HERE to read his story.  

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BBC Radio 4 ran an item about Unicom / Verastar on the You & Yours consumer programme on Monday 11th January. The story was about a Sheffield dinner lady who commenced court action against Unicom to claim a refund of termination fees and to claim compensation for the harassment she had to endure due to Unicom's debt collection practices.  Unicom settled out of court and paid the full amount that was claimed.  The BBC Radio 4 programme can he heard by clicking on this link HERE 

More details about this story can be seen by clicking on this link HERE  and HERE

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Reviews about Unicom continue to be deleted from Review Centre and the number of reviews has fallen from 191 to 176.  After a review has been deleted, the reviewer receives an email from Review Centre stating that  'They [Unicom] have expressed their concerns regarding the review content and so we have temporarily removed your review from www.reviewcentre.com while we ask you to confirm your position on the matter. The email ends with 'Please be aware that representatives of Unicom Phone Company may at some point in the future choose to take the matter further'   It is quite possible that some reviewers could feel threatened by the implication behind the words 'Unicom may choose to take the matter further' and acquiesce to the deletion of their reviews , even if they were truthful descriptions of their experiences with Unicom.  Click HERE to see the full contents of the email received by reviewers.

The number of deleted postings about Unicom / Verastar / Kinex on other Internet sites are highlighted in red and can be seen HERE  

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Click HERE to see all news updates

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Click HERE to see a vast list of links leading to complaints about Unicom

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The purpose of this website is to try to bring together people who are having problems with Universal Utilities T/A Unicom, also now known as Verastar Ltd T/A Kinex and try to bring them to the attention of the various authorities.  We also try to provide information that might be useful to customers having problems.

We would like to hear about your experiences with Unicom / Verastar / Kinex.  We do not publish emails we receive from customers and staff and they are only available for the various authorities.  Please contact us at contact@unicom-complaints.co.uk

Any correspondence we receive from Verastar Ltd / Unicom / Kinex or associates will be published on this page and the NEWS page.  

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We have heard from a number of customers who were charged termination fees after they closed down or sold their business.  Some customers were told that in order to waive the termination fees, Unicom required a solicitor's letter on headed paper as proof of sale / closure of the business but with the specific words 'Mr/Mrs X HAS CEASED TO TRADE IN ALL CAPACITIES'.  If the solicitor's letter did not contain these words, Unicom applied their debt collection procedures.  Customers then received multiple threats of legal action if termination fees were not paid on the continuously revised dates.  Customers also received copies of 'Court Claim Forms / Summons' from Unicom that were not listed at any court.

Click below to see examples of Unicom's correspondences 

Example 1 - Example 2 - Example 3 - Example 4

The above examples and many more letters were demands for termination fees sent to a customer after he sold his business to retire and the letters and regular telephone calls for payment were spread out over around 18 months.  This customer's solicitor was unable to provide Unicom with a letter confirming that 'Mr X has ceased to trade in all capacities' as he could not predict what Mr X might do in the future.  (Importantly, Mr X refused to pay termination fees but Unicom did not progress their threats and did not take legal action)

It is worth noting that a genuine Court Summons would have an official Court Stamp, a Claim No. and an Issue Date.  As can be seen in the above example sent by Unicom (example 3), these boxes are blank.  Also, a genuine Summons would be sent by the Court and would contain a defence pack and information leaflets.  

It is also worth noting that the in-house debt collection department Of Unicom / Verastar / Kinex named  'Universal Debt Collection' is not an 'independent' debt collector and they do not hold a Consumer Credit Licence to collect debts as a debt collector. They are not regulated or monitored by the Financial Conduct Authority or any other regulatory body.

We have recently heard from a number of Unicom customers who have received a letter from Unicom with the heading 'CLAIM FORM SUBMITTED FOR ISSUE'.  Click HERE to see example. Customers who received this letter believed that Unicom had commenced court action for payment of termination fees but when no genuine court documents arrived and they heard nothing more, customers realised that this letter was just another threat.  To our knowledge, Unicom / Verastar have NEVER listed an application at court for payment of termination fees - ever

If you feel harassed by the debt collection practices of Unicom / Verastar / Kinex for collection of termination fees, if you have received letters threatening legal action or copies of 'Court Claim Forms / Summons', remember, you are definitely not alone and many others have had to endure similar threats.   Please contact us at contact@unicom-complaints.co.uk  and we might be able to help.

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We always advise that you use the company complaint process first.

For mobile, land line or broadband contract complaints, companies have a maximum of 8 weeks to settle your dispute, after that they must supply you with a deadlock letter if you can't agree a way forward. If after 48 hours you are not getting anywhere with your initial contact, you can request that your complaint be escalated to Compliance straight away to be fully investigated.

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Click on LINKS tab to view a vast collection of links to complaints, comments, reports and reviews about Unicom / Universal Utilities / Verastar / Kinex

 It is noted that large numbers of comments, reviews, grievance web sites, Face Book pages and blogs about Unicom Verastar / Kinex have been edited and deleted from the Internet after intervention from Unicom and the extent of known deletions can be seen in red by clicking on the LINKS tab.  For example, this Indeed  link led to over 100 employee reviews about working at Unicom but was deleted. (If Unicom / Verastar / Kinex employees would like to leave a review, good or bad, these Glassdoor employees review sites HERE and HERE are still live)

January 2016 Reviews about Unicom continue to be deleted from Review Centre and the number of reviews has fallen from 191 to 176. After a review has been deleted, the reviewer receives an email from Review Centre stating that  'They [Unicom] have expressed their concerns regarding the review content and so we have temporarily removed your review from www.reviewcentre.com while we ask you to confirm your position on the matter.The email ends with 'Please be aware that Unicom may at some point in the future choose to take the matter further'   Click HERE and HERE to see the full contents of the email.  It is possible that some people may feel threatened by the implication contained the words 'Unicom may take the matter further' and agree to withdraw their review, even if it was an accurate description of their experience with Unicom.

If your review about Unicom / Verastar / Kinex was deleted or was not published, please tell us about it at  contact@unicom-complaints.co.uk

It is interesting that Unicom / Verastar / Kinex have achieved such a high ratings score on the Trustpilot review site when compared to all the other online review sites and consumer forums such as Review Centre It is also interesting that Unicom / Verastar / Kinex were acquired by the same private equity company Vitruvian Partners

Such is the level of interest about Unicom's termination fees that one particular thread entitled ‘Can Unicom charge me cancellation fees’ on the Money Saving Expert forum has been viewed over an astonishing 89,000 (EIGHTY NINE THOUSAND)  times to date (4 February 2016) and rises daily.  (Many postings on this thread have been deleted after intervention from Unicom)

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 We have set up a 'support group' where people having problems with Unicom Telecom / Universal Utilities can contact others to share experiences and help and support each other. Please contact us at contact@unicom-complaints.co.uk if you would like more information. 

We do all this voluntarily.

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CLICK HERE FOR ALL NEWS UPDATES

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ARE YOU PESTERED WITH UNWANTED COLD SALES CALLS?

Why companies need to think before making marketing calls https://iconewsblog.wordpress.com/2015/11/27/why-companies-need-to-think-before-making-marketing-calls/

How one man took matters into his own hands to stop unwanted cold sales calls and successfully sued several companies for damages. http://www.saynotocoldcalls.com/index.html