unicom-complaints.co.uk

PLEASE NOTE - THIS WEB SITE IS NOT MAINTAINED BY UNICOM TELECOM / UNIVERSAL UTILITIES

For details of how to contact Unicom Telecom please visit Unicom's MAIN web site at switchingon.com or visit Unicom's recently created web site at unicom-complaints.COM

 

Home About Us Links News Ofcom Rulings

The purpose of this website is to try to bring together the large numbers of people who are having problems with Unicom Telecom, also known as Universal Utilities and Switchingon

Our aim is to bring people together and to bring Unicom Telecom to the attention of the various authorities by presenting them with a large number of written complaints from consumers who believe that Unicom's Terms and Conditions, code of practice for sales and their debt collection strategies are unfair.

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UPDATE - 29 JULY 2015 - OFCOM ANNOUNCEMENT

OFCOM HAS TODAY FINED UNIVERSAL UTILITIES TRADING AS UNICOM, £200,000 FOR MIS-SELLING LANDLINE TELEPHONE SERVICES

THE DECISION ALSO REQUIRES UNICOM TO TAKE A NUMBER OF STEPS TO HELP COMPENSATE CUSTOMERS AFFECTED BY THE MIS-SELLING AND TO GUARD AGAINST IT HAPPENING AGAIN.  

Details can be seen here http://media.ofcom.org.uk/news/2015/unicom-misleading-customers/

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Click on links to view a vast collection of links to complaints, comments, reports and reviews about Unicom Telecom / Universal Utilities. 

 It has to be noted that large numbers of comments about Unicom have been deleted or edited from the various Internet forums and a number of web sites, Face Book pages and blogs have been removed after intervention from Unicom Telecom / Universal Utilities

  Interestingly, eleven negative reviews were deleted from the Review Centre web site on 10 July 2015 and a further seven reviews were deleted on 30 July

It speaks volumes that one particular thread entitled ‘Can Unicom charge me cancellation fees’ on the Money Saving Expert forum has been viewed over an astonishing 81,000 (EIGHTY ONE THOUSAND)  times to date (30 July 2015) and rises daily.  (Many postings on this thread have been deleted and many postings that remain have had 'text deleted by forum team' after intervention by Unicom)  

 We have set up a 'support group' where people having problems with Unicom Telecom / Universal Utilities can contact others to share experiences and help and support each other. Please contact us if you would like more information. We do all this voluntarily.

If you have exhausted the Unicom / Universal Utilities complaints procedure but have not managed to resolve your problems, or if you feel harassed by Unicom's debt collection procedures for collection of termination fees, please contact us at  contact@unicom-complaints.co.uk and we might be able to help

 

NEWS AND PROGRESS UPDATES

UPDATE - 29 JULY 2015 - OFCOM ANNOUNCEMENT

OFCOM HAS TODAY FINED UNIVERSAL UTILITIES TRADING AS UNICOM, £200,000 FOR MIS-SELLING LANDLINE TELEPHONE SERVICES

THE DECISION ALSO REQUIRES UNICOM TO TAKE A NUMBER OF STEPS TO HELP COMPENSATE CUSTOMERS AFFECTED BY THE MIS-SELLING AND TO GUARD AGAINST IT HAPPENING AGAIN.  

Details can be seen here http://media.ofcom.org.uk/news/2015/unicom-misleading-customers/

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6th MAY 2015  UPDATE OF OFCOM INVESTIGATION INTO UNIVERSAL UTILITIES T/A UNICOM

Ofcom have announced the provisional rulings of their Universal Utilities / Unicom investigation which was launched in March 2014. 

Ofcom has determined that there are reasonable grounds for believing that Universal Utilities Ltd (trading as Unicom) has contravened GC24.3 of the General Conditions between 1 March 2013 and 8 July 2014. Ofcom has therefore issued a Notification to Unicom under section 96A of the Communications Act 2003. Specifically, Ofcom has reasonable grounds to believe that Unicom operated standard sales and marketing processes under which it provided prospective customers with mis-leading information about its fixed-line telecommunications services.

General Condition 24.3 states that ‘Communications Provider must not (a) engage in dishonest, misleading or deceptive conduct;' 

http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_01125/

http://www.ispreview.co.uk/index.php/2015/05/ofcom-finds-uk-isp-unicom-probably-broke-its-sales-and-marketing-rules.html

Unicom will now be given time to respond before Ofcom makes a final decision.

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John Healey MP raised an adjournment debate in Parliament about Unicom Telecom on Wed 26th Nov 2014  naming Unicom as a ‘shameful company that was ripping off his elderly vulnerable constituent (Mr Jones) for £3,500 in termination fees’.  Mr Healey MP also criticised the Ombudsman Services for failing to protect his constituent.  Mr Jones had battled with Unicom for two and a half years but within 48 hours of this matter being raised in The House of Commons, Unicom had released Mr Jones from the contract and waived the termination fees. Details can be seen by clicking on this link http://www.johnhealeymp.co.uk/news/December/telecoms-bill-dropped-after-john-s-debate-over-shameful-mis-selling/

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OFCOM UK OPENS INVESTIGATION INTO UNICOM'S SALES & MARKETING TACTICS ON 24th MARCH 2014

Results of the Ofcom investigation were due to be released in Autumn 2014 then in February 2015 but have been delayed

http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_01125/

http://www.ispreview.co.uk/index.php/2014/03/ofcom-uk-opens-investigation-unicoms-contract-terms.html

THE ADVICE FROM OFCOM IS AS FOLLOWS

Ofcom suggests that all consumers/businesses that have experienced problems with their communications provider call our contact centre and make a

 formal record of their complaint. Our contact centre advisors can also provide specific advice on the appropriate next steps. The relevant numbers are

 0300 123 3333 or 020 7981 3040 and we are open Monday to Friday from 9.00am to 5.00pm.

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Unicom Telecom has been featured five times to date on Radio 4 in the 'You & Yours' consumer programme.  Please click here for links to listen to the Radio 4 programmes about Unicom

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Unicom Telecom was featured on BBC 1 'Rip-off Britain' on 1st October 2014 and although it is no longer available on iPlayer, a summary of the programme can be seen here

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ARE YOU PESTERED WITH UNWANTED COLD SALES CALLS?

How one man took matters into his own hands to stop unwanted cold sales calls and successfully sued several companies for damages amounting to thousands of pounds

http://www.saynotocoldcalls.com/index.html  

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Home improvement company receives £50,000 fine for hundreds of unlawful calls

http://ico.org.uk/news/latest_news/2014/home-improvement-company-receives-50000-fine-for-hundreds-of-unlawful-calls-03042014